Terms And Conditions – Terms of Service for UniUni

Welcome to UniUni! By using our website and services, you agree to comply with and be bound by the following terms and conditions. These Terms and Conditions outline the rules and regulations governing the use of our services, and we recommend you read them carefully. If you do not agree with any part of these terms, please refrain from using our services.

Introduction

These Terms and Conditions govern your use of UniUni’s services, including our website and mobile app. By accessing or using our website, placing orders, or interacting with our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

Definitions

For clarity, we have provided definitions for key terms used in this agreement:

  • “Customer” refers to any individual or entity that uses our website, orders our services, or interacts with our platform.
  • “Services” refers to the delivery, shipping, and logistics services offered by UniUni.
  • “Order” means a request for delivery or any services placed through our website or mobile app.

“Website” refers to the official UniUni website and mobile applications.

Acceptance of Terms

By accessing or using our website, creating an account, or placing an order, you agree to adhere to all the terms outlined in this document. We reserve the right to modify, update, or change these Terms and Conditions at any time, and any changes will be posted on this page. Your continued use of the site after any changes are posted will constitute your acceptance of the new terms.

Account Registration and User Responsibilities

To use certain services, you may be required to create an account. By registering for an account, you agree to provide accurate, current, and complete information about yourself, and to maintain the confidentiality of your account credentials.

You are responsible for:

  • Keeping your account information up-to-date.
  • Securing your login credentials and preventing unauthorized access.
  • Informing us immediately if you suspect any unauthorized use of your account.

Shipping and Delivery Terms

UniUni provides delivery and shipping services through a network of carriers, partners, and internal logistics teams. When placing an order, you agree to the following terms:

  • Shipping Rates: Rates are calculated based on package size, weight, delivery speed, and destination.
  • Delivery Times: While we strive to meet delivery deadlines, UniUni is not responsible for delays caused by factors beyond our control, such as weather, strikes, or third-party carrier issues.
  • Tracking: Once your order has been dispatched, you will receive tracking information, which you can use to monitor the delivery status.

Payment Terms

All orders must be paid in full at the time of booking, and we accept various payment methods, including credit cards, debit cards, and online payment options like PayPal. By submitting your payment information, you confirm that:

  • You are authorized to use the provided payment method.
  • The payment method information is accurate and complete.
  • You will be charged the applicable fees for your order.

Payments for services are processed through secure channels, ensuring your information is protected.

Cancellation and Refund Policy

You may cancel your order at any time prior to the delivery being processed. Once the delivery has been dispatched, cancellations will not be accepted. Refunds are provided based on the following conditions:

  • Cancelled Orders: Full refund if the order is cancelled before dispatch.
  • Non-Delivery: In cases where an item cannot be delivered due to our error, a full refund will be provided.
  • Refund Process: Refunds are issued within 7 days after processing the cancellation.

For detailed information, please refer to our Refund Policy page.

User Conduct

When using our website and services, you agree not to:

  • Engage in fraudulent activities.
  • Violate any local, state, or national laws.
  • Use the website for purposes that may harm our business or violate the rights of others.

UniUni reserves the right to suspend or terminate your account if any actions are found to be in violation of these Terms and Conditions.

Liability and Limitations

While we take reasonable measures to ensure the timely and safe delivery of your shipments, UniUni will not be held liable for:

  • Delays caused by external factors, including third-party carriers, weather conditions, or customs.
  • Loss or damage to items once they have been handed over to a third-party carrier.
  • Errors or inaccuracies in the information provided by the customer, including incorrect shipping addresses.

Our liability is limited to the cost of the delivery service.

Changes to Terms and Conditions

UniUni reserves the right to update or modify these Terms and Conditions at any time. Any changes will be reflected on this page, and the effective date will be updated accordingly. We encourage you to review this page periodically to stay informed about any changes.