Frequently Asked Questions (FAQ): Your Delivery Questions Answered

At Uniuni, we’re committed to making your delivery experience as seamless and efficient as possible. Below, you’ll find answers to some of the most frequently asked questions about our services. If you can’t find what you’re looking for, feel free to reach out to our customer support team for further assistance.

General Delivery Questions

At Uniuni, we provide a wide variety of delivery services tailored to your needs, including:

  • Same-Day Delivery: Need it fast? Get your package delivered within hours.
  • Next-Day Delivery: Quick, affordable, and perfect for time-sensitive packages.
  • Scheduled Delivery: Choose a time slot that works best for you.
  • International Shipping: Ship packages worldwide, with destinations in over 100 countries.

Booking a delivery with Uniuni is quick and easy! Just follow these simple steps:

  • Select your preferred delivery service (Same-Day, Next-Day, Scheduled, or International).
  • Provide pickup and delivery details, including your package information.
  • Choose a payment method and confirm your booking.
  • After confirmation, you’ll receive an email with a tracking number and order details.

Once your delivery is booked, we’ll send you a tracking number via email. To track your package:

  • Visit our [Tracking Page].
  • Enter your tracking number.
  • See the real-time status of your delivery, including updates on your package’s location and expected delivery time

Pricing and Payment Questions

The cost of your delivery depends on several factors, such as

  • Delivery type (Same-Day, Next-Day, International)
  • Package weight and size
  • Delivery distance (local or international)
  • Additional services (e.g., insurance, special handling)

Use our online cost calculator for an instant price estimate, or contact our customer support for personalized assistance. We strive to offer competitive rates to ensure you get the best value for your delivery.


We accept a wide range of secure payment options, including:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal

Rest assured, all transactions are processed securely.

Shipping and Delivery Questions

Thanks to our real-time tracking system, you’ll always know the status of your package. You will receive updates via email or SMS, and you can track your package directly on our website. For Same-Day and Next-Day deliveries, we provide guaranteed delivery windows for your convenience. In the case of unexpected delays, we’ll notify you promptly.

If you need to change your delivery address, contact our customer support team as soon as possible. We’ll try to accommodate your request, depending on the delivery status and type. For Same-Day and Next-Day deliveries, address changes must be made before dispatch. For other services, updates can be made depending on the situation.

Yes, we provide international shipping to over 100 countries, making it easy to send packages across the globe. Whether you’re shipping small parcels or large freight, Uniuni has you covered.

  • Customs Assistance: We offer help with the customs process to ensure smooth delivery across borders.
  • Real-Time Tracking: Track your international package with the same ease as local deliveries.
  • Secure and Reliable: Your international packages are handled with care and delivered safely.

Package and Service-Specific Questions

Uniuni allows you to send a wide range of items, including:

  • Documents and important paperwork
  • Gifts and personal items
  • Business goods and products
  • Fragile or sensitive items (special packaging options available)

Some restricted items, such as hazardous materials, may not be eligible for delivery. Please refer to our Terms and Conditions for a detailed list.

Yes, we offer shipment insurance to protect your package in case of damage or loss. When booking, you can opt to add insurance for an additional fee, giving you peace of mind throughout the delivery process.

Account and Support Questions

No, you don’t need an account to book a delivery. Our guest checkout option allows for one-time bookings. However, creating an account gives you access to features like tracking past deliveries, storing frequent addresses, and enjoying exclusive discounts.

Our customer support team is always ready to assist you with any questions or issues you may have. You can reach us through Phone or Email. We aim to provide fast and helpful responses to all inquiries.